We want you to love your purchase from Dirndldamensale. If you’re not completely satisfied, we’re here to help. Please read our return and refund policy carefully to understand your rights and responsibilities.
1. Return Eligibility
You may request a return within 14 days of receiving your item. To be eligible for a return:
- Item must be unused, unwashed, and in the same condition as received.
- Item must be in its original packaging with all tags intact.
- Proof of purchase (order number or receipt) must be provided.
2. Items Not Eligible for Return
The following items cannot be returned or refunded:
- Sale or clearance items
- Custom or personalized items
- Lingerie or intimate wear due to hygiene reasons
3. Return Process
To initiate a return, please contact us at [email protected] with the following:
- Order number
- Reason for return
- Photo(s) if the item is defective/damaged
We will respond with return instructions and address. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
4. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Original shipping charges (if any) are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
Contact us within 48 hours of delivery with clear photos if your item is damaged or defective. We’ll offer a replacement or full refund.
6. Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
7. Contact Us
📧 Email: [email protected]